FAQ

Booking

How do I book?

Pick a date on any tour page and complete the booking there. You get a confirmation email with your voucher immediately.

Can I change or cancel?

Free cancellation up to 24 hours before departure on most tours. Multi-day trips and private departures have their own terms, shown on the tour page before you pay.

Do you charge a booking fee?

No. The price you see is the price you pay.

On the day

Where does pickup happen?

Tours with hotel pickup collect you from any accommodation in central Reykjavik. Meet-on-location activities say so clearly on the tour page, with a map and a parking note.

What if I miss the pickup?

Call the number on your voucher straight away. If the group has already left we will try to get you onto a later departure, but a no-show without contact is not refundable.

What should I bring?

Warm layers, a windproof and waterproof outer shell, and sturdy shoes — in every season. Glacier trips need ankle-high waterproof boots; rentals are available if you do not have them.

Weather and cancellations

What happens if you cancel for weather?

You choose: a free re-booking on any later date, or a full refund. We would rather turn a trip around than run it in conditions our guides are not happy with.

What if we do not see the northern lights?

Aurora tours include a free retry on the next available departure, as many times as you like while you are in Iceland.

Accessibility

Are the tours suitable for reduced mobility?

Sightseeing tours generally are; glacier walks and ice caves are not. Contact us before booking and we will tell you honestly which departures work.